Terms of service

Effective Date: 31 July 2026

Welcome to RefoundLuxury.com. By accessing or using this website, you agree to the following Terms & Conditions.

About Us

Refound Luxury Ltd is a company registered in England and Wales. Company Number: 17374805 Registered office: Westgate House, 1 Westgate Avenue, Bolton, BL1 4RF, United Kingdom

We specialise in the sale of authenticated pre-owned luxury, vintage and contemporary clothing, handbags, footwear and accessories.

Products

Unless otherwise stated, all items sold are pre-owned and may show signs of previous wear. We carefully inspect every item and accurately describe and photograph its condition. Please review all images and descriptions before purchasing.

Authenticity

Designer items are inspected and authenticated through our in-house authentication process. Where possible, items are also authenticated by an independent third-party authentication service, Entrupy. Each product listing states how an item has been authenticated. Some items may include an "Authenticated with Care" security tag. Please see our Refund Policy for how this affects returns.

Pricing & Payment

All prices are displayed in GBP (£) and are subject to change without notice. Payment must be completed before an order is dispatched.

Shipping

Orders are dispatched using tracked delivery services. Delivery times are estimates only and may vary depending on the courier or destination. Customs duties, import taxes and fees on international orders are the responsibility of the buyer and are not included in our prices or shipping charges. Please see our Shipping Policy for details.

Your Right to Cancel & Returns

If you are a consumer, you have a statutory right to cancel your order within 14 days of receipt under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Please refer to our Refund Policy for full details regarding cancellation, returns, exchanges and refunds.

Intellectual Property

All content on this website, including photographs, logos, branding, graphics and written content, is the property of Refound Luxury Ltd unless otherwise stated and may not be copied, reproduced or used without our prior written permission.

Liability

We make every effort to ensure that product descriptions and website information are accurate. However, we do not accept liability for indirect or consequential losses arising from the use of this website or the purchase of our products, except where liability cannot be excluded by law. Nothing in these Terms & Conditions affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.