Shipping policy

Effective Date: 31 July 2026

At Refound Luxury Ltd, we are committed to ensuring your order arrives safely, securely and as quickly as possible.

Processing Times

Orders are processed within 1–3 working days (Monday to Friday, excluding bank holidays). Once your order has been dispatched, you will receive a confirmation email with tracking information where available. Processing times may be slightly longer during busy periods, product launches or public holidays.

UK Delivery

All UK orders are shipped using fully tracked delivery services.

Standard Tracked Delivery: 2–4 working days
Express Delivery (where available): 1–2 working days

Delivery times begin once your order has been dispatched.

International Shipping

We ship worldwide to selected destinations. International delivery times vary depending on the destination country and customs processing.

Customs duties, import taxes and fees: Any customs duties, import VAT or taxes, and customs clearance or handling fees charged by the destination country or the courier are the responsibility of the buyer. They are not included in the item price or our shipping charge, and we do not collect them at checkout. They may be charged by the courier or customs authority on or after delivery. Please check your local customs rules before ordering.

Tracking

Tracking details will be provided by email once your order has been dispatched.

Packaging

Every order is carefully packaged to ensure it arrives in the condition described. Luxury items may be supplied with original dust bags, boxes or accessories where included in the listing. Any included accessories will always be clearly stated before purchase.

Delivery Delays

While we always aim to meet our estimated delivery times, delays caused by couriers, customs, severe weather or other circumstances beyond our control may occasionally occur. We appreciate your patience should this happen.

Incorrect Shipping Information

Please ensure your delivery address is accurate before placing your order. Refound Luxury Ltd cannot accept responsibility for delays or non-delivery resulting from incorrect or incomplete address details provided by the customer.

Lost or Damaged Parcels

If your parcel is lost in transit or arrives damaged, we recommend that you contact us within 48 hours of delivery (or the expected delivery date for lost parcels) so that we can deal with it as quickly as possible. You can report a lost or damaged parcel up to 30 days after delivery (or the expected delivery date), as set out in our Refund Policy. We will work with the courier to investigate and resolve the issue as quickly as possible.